Privacy Policy

This Privacy Policy explains how Dr. Avinash Tank and Dwarika Hospital — Gastro, Bariatric & Laparoscopic Surgery Center ("we", "us", "our") collect, use, disclose and safeguard your information when you visit https://dravinashtank.in (the "Website") or contact us for a consultation, appointment or treatment. Please read this policy carefully. By using the Website, you agree to the practices described here.

1. Information we collect

We may collect the following categories of information:

• Contact details you submit through our appointment/contact forms, WhatsApp or phone — name, phone number, email address and city.
• Health information you voluntarily share when describing your symptoms or medical history for the purpose of a consultation.
• Technical data collected automatically — IP address, browser type, device type, pages visited and referring website, via standard web-server logs and analytics tools (e.g. Google Analytics).
• Communications — records of calls, WhatsApp messages and emails exchanged with our clinic team for appointment coordination.

2. How we use your information

• To schedule, confirm and manage your appointment or consultation.
• To respond to enquiries submitted through the contact form, chatbot or WhatsApp.
• To send appointment reminders and essential service communication.
• To improve the Website's content, usability and medical information accuracy.
• To comply with applicable legal, regulatory and medical record-keeping obligations.

We do not use your health information for advertising or sell it to third parties.

3. Medical records & confidentiality

Any medical history, reports or clinical information shared with Dr. Avinash Tank during a consultation are treated as confidential medical records, handled in line with applicable Indian medical-council and data-protection regulations, and are accessible only to the treating doctor and authorised clinical staff.

4. Cookies & analytics

The Website may use cookies and similar technologies (including Google Analytics) to understand how visitors use the site and to improve performance. You can disable cookies through your browser settings; doing so may affect some Website features but will not prevent you from contacting us or booking an appointment by phone.

5. Third-party services

We use trusted third-party services to operate the Website and clinic communication, including Google (Analytics, Maps, Reviews), WhatsApp Business, and our hosting provider. These providers process data under their own privacy policies; we only share the minimum information necessary for them to perform their function.

6. Data retention

We retain contact and appointment information for as long as necessary to provide our services and to meet legal, medical record-keeping and accounting requirements.

7. Your rights

You may request access to, correction of, or deletion of the personal information you have shared with us, subject to our medical record-retention obligations, by contacting us using the details below.

8. Children's privacy

The Website is not directed at children. Information about a minor patient is submitted by, and remains the responsibility of, their parent or legal guardian.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Website after changes are posted constitutes acceptance of the revised policy.

10. Contact us

For any questions about this Privacy Policy or your personal information, please contact: