Refund Policy for Online Consultation Services

Thank you for choosing our healthcare consultation services. We aim to provide the highest quality care and support to our patients. However, we understand that certain circumstances may require a refund. Please carefully review our refund policy outlined below.

1. Eligibility for Refunds

Refunds will be granted under the following conditions:

1.1. Technical Issues: If a technical issue on our platform prevents the consultation from taking place, and rescheduling is not possible.

1.2. Cancellation by Us: If the consultation is canceled by our healthcare professional due to unforeseen circumstances, and rescheduling is not possible.

1.3. Double Payment: If a patient accidentally makes duplicate payments for the same service.

1.4. Service Unavailability: If the service you paid for is unavailable, and an alternative cannot be provided.

2. Non-Refundable Situations

Refunds will not be issued under the following conditions:

2.1. No-Show: If the patient misses the consultation appointment without prior notice.

2.2. Completed Consultation: If the consultation is completed as scheduled.

2.3. Incorrect Information: If the patient provides incorrect or incomplete information that impacts the quality or delivery of the service.

2.4. Late Cancellation: If the patient cancels less than 24 hours before the scheduled consultation.

3. Refund Request Process

3.1. Submission Timeline: Refund requests must be submitted within 7 days of the scheduled consultation date.

3.2. How to Request: To request a refund, please contact our support team at [insert email/contact form] with the following details:

Full name

Date and time of the consultation

Payment receipt or transaction ID

Reason for requesting a refund

4. Refund Timeline

4.1. Processing Time: Approved refunds will be processed within 7–10 business days from the date of approval.

4.2. Payment Method: Refunds will be issued to the original payment method used during the transaction.

5. International Refunds

For patients outside [insert your country], refunds may take longer due to differences in banking systems or currency exchange processes. Any additional fees charged by banks or payment gateways are non-refundable.

6. Modifications to Policy

We reserve the right to modify this Refund Policy at any time. Updates will be posted on our website, and it is the patient’s responsibility to review the policy periodically.

If you have any questions or need assistance, please contact our support team.

This policy is designed to ensure transparency and fairness. By booking a consultation, you acknowledge and agree to the terms outlined above.